Q: I purchased this item a few weeks ago: order xxxx SPE-Classic Pair of AA+ or AAA White Akoya Pearl Dangle Earrings Ranging from 6.0-6.5mm to 8.5-9.0mm Choose Your Goldwork : 14K Yellow Gold Choose Your Overtone : Ivory Choose Your Size : 8.5-9.0mm AAA (SPE322). Is this considered a custom item for return purposes? Although the are beautiful, my wife is not able to wear these earrings due to the clasp not fitting her ears correctly, so I would like to return.
A: These are not a custom order item so you can return them without issue. If you would like to either exchange the earrings or return them outright, simply send them back to the address on the invoice with a copy of the invoice with a note indicating what action you would like us to take and we will be happy to oblige.
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