Exchange Pearl Strand

Q: I hope this note finds you well. I am writing regarding the 18 inch Akoya strand that Paul purchased for me at the end of December. They are quite lovely, however and I am wondering if I could exchange them for a 16 inch strand. The 18 inch tends to be too long for me. Would this type of exchange be possible?

A: We would be happy to exchange the strand for a 16”. Simply send the strand to the address on the invoice, Attn: Exchanges/Returns, and we’ll send you back the shorter strand. Please include a copy of the original invoice if it’s available with a letter indicating what you would like. If that invoice is not available to you, you can include all your contact information in the letter along with the name on the original order and we should be able to locate that information. We will then either credit back the difference in the price.