Q: I am new to your website and have a few questions that I would appreciate help with.First, your website says about your black freshwater pearls that they are "treated," but I can't find an explanation for what that means.
Second, I am interested in one of your natural, multicolor freshwater necklaces, but am unsure what color earrings to match to it.
Third, is it possible to get a double freshwater strand made in a shorter length than is specified? Is there an additional expense for that?
And finally, I am wondering if there is some way that your pearl shortener could be used to shorten an existing pearl necklace of mine. It is 17 inches, and I would like to wear it more as a choker (about 14.5 to 15 inches). Can your shortener be used to shorten my necklace like that or is it only for double looping a longer strand?
A: The treated pearls indicate that they have been color treated in some way. For the Freshwater black pearls this indicates that they have been dyed. This treatment has been done successfully for many years and has proven to be color-fast and quite popular.
The multicolor strands have so many different hues that you can select any color earrings you prefer. When you place an order for multiple pieces as you have described, we err on the side of caution and will match the earring color to the strand. For example, if you select the multicolor freshwater strand and a pair of earrings in pink, we would match the earrings to pink pearls in the strand.
As to your last question, we would be able to customize the length for you on a double strand. If you would like the strands nested (so they rest right up next to each other) the difference in the length is 1”. In your example, you would request 14.5” and 15.5” or 14” and 15”. If you decide on this custom double strand, simply type a note into the Special Instructions box to let us know and we’ll string it as you request. There is no additional charge for this customization however, should you return the strand it would be subject to a restringing charge to restore it back to a standard length.
Your question about the pearl shortener is a good one and I have requested an additional photo be put on the site so that all our customers can see how this piece functions. This photo should be up on the site by the end of the day tomorrow so check back to see what it looks like on a strand of pearls. And yes, you can use it for shortening your strand unlike the pearl clip which is used for double looping or a torsade. You will end up with part of your strand doubled up at the back almost like an extender that dangles.
The multicolor strands have so many different hues that you can select any color earrings you prefer. When you place an order for multiple pieces as you have described, we err on the side of caution and will match the earring color to the strand. For example, if you select the multicolor freshwater strand and a pair of earrings in pink, we would match the earrings to pink pearls in the strand.
As to your last question, we would be able to customize the length for you on a double strand. If you would like the strands nested (so they rest right up next to each other) the difference in the length is 1”. In your example, you would request 14.5” and 15.5” or 14” and 15”. If you decide on this custom double strand, simply type a note into the Special Instructions box to let us know and we’ll string it as you request. There is no additional charge for this customization however, should you return the strand it would be subject to a restringing charge to restore it back to a standard length.
Your question about the pearl shortener is a good one and I have requested an additional photo be put on the site so that all our customers can see how this piece functions. This photo should be up on the site by the end of the day tomorrow so check back to see what it looks like on a strand of pearls. And yes, you can use it for shortening your strand unlike the pearl clip which is used for double looping or a torsade. You will end up with part of your strand doubled up at the back almost like an extender that dangles.
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