Q: I am very interested in purchasing a pendant from your company. We just purchased a pendant from another online pearl competitor and were very displeased with the product and in turn we lost quite a bit on shipping. I found and have browsed your website and I am impressed with the level of standards you set for your customers. I was hoping that you would be kind enough as to offer a discount if I purchase a set of earrings along with a pendant from pearlparadise.com. I look forward to hearing from you soon.
A: I am sorry to hear you didn’t have a good experience purchasing from an online company. We do our utmost to make sure our customers are happy and would be pleased to have the opportunity to do the same for you. We do have a gift certificate that is included with your first order that is then applicable to your next order worth $10.00, but we do not have a first-time customer discount, unfortunately.
If you would like to let me know the details of the item you are interested in, I would be happy to take a look at our inventory and see if we have something that meets your criteria.
Tuesday, May 29, 2007
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